Returns
To return a altacolor product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at customer-services@altacolor.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Blank items we sell can be returned for store credit. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: Custom-printed product cannot be returned for refund. If we determine product we print is defective, we will at our option remake or refund the cost of the product less shipping cost. No returns will be accepted after 15 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return, except for custom-printed product, which is not returnable.
Returns for refund: must be made within 15 days of receipt of purchase.
Returns for exchange or store credit: must be made within 15 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Altacolor LLC - Returns
304 Hazelwood Street
Suite 3
Leander, Texas 78641
United States
